Privacy Policy

Effective Date: March 18, 2026  ·  Last Updated: March 18, 2026

This Privacy Policy describes how Shrunk 3D Jacksonville LLC ("we," "us," or "our") collects, uses, and protects information you provide when you visit shrunk3djax.com, submit a form, or interact with us via phone, email, or text message. Shrunk 3D Jacksonville LLC is an independently owned and operated franchisee of Shrunk 3D Inc.

1. Information We Collect

We collect information you voluntarily provide, including:

• Name (first and last)
• Email address
• Phone number
• Shipping address (for figurine orders)
• Event details (type, date, approximate guest count)
• Social media handles (for NIL/creator partnership applications)
• Any additional information you include in form fields

We may also collect basic technical data when you visit our site, such as IP address, browser type, and referring URL, through standard web hosting and analytics tools.

When you opt in to SMS or MMS messaging, we collect your phone number and record your consent, including the type of messages you agreed to receive.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your 3D figurine order
• Communicate with you about your order, event booking, or partnership inquiry
• Send transactional SMS/MMS and email messages related to your request
• Send marketing and promotional messages only if you have explicitly opted in
• Monitor and ensure compliance with legal and industry requirements
• Improve our services and website
• Comply with applicable legal obligations

We do not use your information for marketing or promotional purposes unless you have explicitly provided consent.

3. Text Message Communications (SMS/MMS)

By checking the SMS consent box on any of our forms, you agree to receive text messages from Shrunk 3D Jacksonville LLC. We operate two separate SMS programs:

• Non-marketing (transactional) messages: Order updates, event confirmations, and service-related communications. Message frequency varies.
• Marketing messages: Promotional offers, new services, and event announcements. Only sent if you separately and explicitly opt in. Message frequency varies.

Message and data rates may apply. To get help, text HELP to any message we send. To opt out at any time, reply STOP. Opting out of marketing messages will not affect non-marketing service messages related to an active order or booking.

4. How We Share Your Information

We value your privacy and do not sell your personal data. We do not share your personal data, including mobile information, with third parties or affiliates for their own marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• Service providers who help us operate our business (e.g., CRM and messaging platforms, 3D printing fulfillment) — solely for the purpose of delivering services you have requested
• Shrunk 3D Inc. (our franchisor) as required for order processing, quality assurance, and franchise operations
• Legal compliance — if required by law or in response to valid requests by public authorities (e.g., a court or government agency)
• Business transfers — in connection with any merger, sale of company assets, or acquisition of all or a portion of our business

All service providers are required to protect your information and may only use it to perform services on our behalf.

5. Data Security

We use administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we have taken reasonable steps to secure the information you provide, no security measures are perfect or impenetrable, and no method of data transmission over the internet or any wireless network can be guaranteed to be 100% secure.

6. Compliance with Industry Standards

We adhere to industry standards and comply with legal obligations regarding the collection, storage, and use of personal data, including compliance with the CTIA Messaging Principles and Best Practices, applicable carrier guidelines, and all other applicable communication regulations.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Customer and order records are typically retained for a minimum of three (3) years.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to receive messaging at any time by replying STOP
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected] or call/text 904-815-0701.

9. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

10. Third-Party Links

Our website may contain links to third-party websites, including the Shrunk 3D corporate website (shrunk3d.com) and shop.shrunk3d.com. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected].

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Shrunk 3D Jacksonville LLC
• Jacksonville, Florida
• Email: [email protected]
• Phone/Text: 904-815-0701
• Website: shrunk3djax.com